the small print
Refunds & Cancellations
CC PAY LTD trading as cha·ching · company no. SC832529 · last updated 19 July 2026
1. DIGITAL GIFT CODESOnce a code has been delivered it cannot be refunded, because it is immediately spendable — this is why you consent to immediate delivery at checkout. If a delivered code is faulty or already redeemed on arrival, we will replace it or refund it in full after verification with the issuer.
2. GREETING CARDSYou can cancel a card order for a full refund any time before printing begins (normally within 30 minutes of ordering, or any time before the posting date for held cards). Once printed and posted, personalised cards cannot be cancelled, but the code inside remains replaceable if lost or damaged in the post.
3. BUSINESS REWARDSUnclaimed rewards are automatically refunded to your prefunded balance 90 days after sending. Prefunded balances are withdrawable on request at any time; we do not hold client money longer than the job needs.
4. HOW REFUNDS ARE PAIDRefunds are made to the original payment method within 14 days of our confirmation. Statutory rights under the Consumer Rights Act 2015 are unaffected by anything in this policy.
5. SOMETHING WRONG?Email admin@ccpay.agency with your order number. Cards in the post can also be flagged from the "get help" button on any order in your account.
ALSO SEE: TERMS & CONDITIONS · PRIVACY POLICY · COOKIE POLICY